Zebra OneCare® Support Service

MAXIMISE ZEBRA DEVICE UPTIME AND BUSINESS PERFORMANCE WITH ZEBRA ONECARE SUPPORT SERVICES

Every day, you depend on your Zebra mobile computers, barcode scanners and printers to keep your business up and running efficiently. Ensure you get the predictable and dependable performance you need to maximise device uptime and return on investment for your Zebra devices with Zebra OneCare Support Services. No matter what level of service you need, there’s a Zebra OneCare Service to support your critical operations and help improve business outcomes. Zebra OneCare services set the bar for service, support and repair – with experts that speak 17 languages offering unmatched from-the-manufacturer support — after all, nobody knows our products better than we do.

ESSENTIAL
BASIC ASSURANCE

This core service offering provides the assurance you need across all your products, going beyond standard warranty providing:

• Comprehensive coverage — if it’s broken, we fix it
• Covers accidental damage, plus normal wear and tear
• 8×5 local time live-agent support
• 3-day repair turnaround time
• Access to restricted software
• Device Diagnostics for mobile computers
• VisibilityIQ^TM OneCare^® cloud-based view for mobile computers and scanners provides visibility to repair, case management and LifeGuard^TM analytics reports

SELECT
MAXIMUM PROTECTION

Building on top of Essential support, Zebra OneCare Select provides additional capabilities, including:

• 24×7 live-agent technical support
• Advance device replacement – Same day shipment of replacement device
• Spares pool management
• Device Commissioning

PREMIER
ADVANCED SERVICES

When your business requires the highest level of service possible, choose Zebra OneCare Premier for your enterprise devices. Using our Visibility Services and Support Services, you choose the service components to meet the exact needs of your business and your workforce. Key features include:

• Software Release Management
• Single Point of Contact for Service Management
• Incident, and Problem Management via Zebra’s Managed Device Service Desk
• Managed and Visibility service options

For free expert advice contact our Specialists team on +44 1772 338980

ZEBRA ONECARE SPECIALISED COVERAGE

TECHNICAL SOFTWARE SUPPORT (TSS)
STANDALONE TECHNICAL SUPPORT SERVICES AND SOFTWARE SUPPORT

Resolve all your technical support issues and get access to all the latest software updates with Zebra’s TSS. Features include:

• Access to restricted software, including LifeGuard analytics, to ensure your software is up to date
• 8×5 local time live-agent support
• Priority service levels and escalation paths to ensure speedy resolution
• 24×7 self-service access to Zebra’s comprehensive library of support materials and entitled firmware updates

ZEBRA ONECARE SV
RIGHT-PRICED FOR SELECT PRINTERS AND TC2X MOBILE DEVICES

This special value service provides the right coverage for the right price for eligible Zebra printers and TC2X mobile devices, including:

• Coverage for normal wear and tear and device failures
• 8×5 local time live-agent technical support
• 5-day repair turnaround time
• Additional per-incident damage and repair options available

ON-SITE SUPPORT
CERTIFIED SERVICE TECHNICIAN AT YOUR FACILITY

One call brings a Zebra-trained and certified service technician to your facility. Using genuine Zebra parts, your On-Site Support service technician quickly returns your Zebra device to original manufacturer specifications restoring your operations to full productivity.

• Maximises availability of your mission-critical Zebra devices
• Single point of contact from start to resolution
• Choose your response level: same business day, next business day or 2 business days

*Includes all parts and labour, travel, complete cleaning and adjustment; engineering changes and two preventative maintenance check-ups per year

For free expert advice contact our Specialists team on +44 1772 338980